Only Formula ("we" and "us") is the operator of (https://onlyformula.com/) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

Dispatch Time

Orders are usually dispatched within 1 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Shipping Options, Costs & Transit Times

Expedited shipping

Monday – Friday

2 -5 working days door-to-door transit-time

$ 20,- flat fee shipping charge on all orders

Delivery dates are provided by the courier, which can be subject to change. Also, please take note to please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.

 

Carriers

All orders are dispatched to you directly from our European warehouses in Germany via either UPS, FedEx or DHL Express.

Upon dispatch, customers will receive a tracking link and you will be updated by the specific carrier via email and /or text message on every step your order takes. You can also change delivery address during the transit process directly via the carrier’s website.

 

General shipping terms

After the order has been shipped, we can not be held liable for any issues, damage or delays caused by the specific carrier.

We can, and do, guarantee packing & shipping your order and will promise you impeccable, high quality products. We take care of packing your order in double ply boxes, wrapped sufficiently to protect the contents from most forms of damage, but can not guarantee delivery or transit-times.

However we will always assist you, in contacting the carrier, in the rare cases where a product does arrive damaged or when there are delays.



P.O Box Shipping

Only Formula will not ship to P.O. box addresses. We are unable to offer couriers services to these locations.



Military Address Shipping

We can not ship to military addresses. We are unable to offer this service using courier services.


Items Out of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.



Taxes

Sales tax has already been applied to the price of the goods as displayed on the website.



Cancellations and Returns

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, we can not take it back due to hygienic reasons and the perishable nature of the product.

 

Customer service

For all customer service enquiries, please email us at contact@onlyformula.com.